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Tracking Messaging with Additional Tool

Tracking Messaging with Additional Tool

Contact Us: 01908 265111

25th January 2018


It is possible to send email from within the People Inc. system. This can be done either manually using the screen e-mail feature, or automatically, when a particular condition is met or event arises. For example, it is possible within People Inc time, to configure the system so that it notifies a manager by e-mail when an employee is late.

Managing the Mail Queue

When e-mail is generated automatically from within People Inc. it is sent directly to an e-mail server. If this fails, the message will then be added to the People Inc. e-mail queue, and the system will then try to resend the message (every few minutes).

The system may fail to send e-mail for a variety of reasons. The most common is when an invalid email address has been used for an employee (e-mail servers are configures to block e-mail sent from addresses they do not recognise). For example, if an employee's work e-mail address is set to a hotmail account, this is unlikely to work.

It is also possible to lose the connection to the e-mail server (during maintenance or an outage on the network for example).

Tool integrated in the People Inc HR system showing a list of undeliverable email messages and function buttons to manage these messages

Messages that are not sent successfully will be added to the mail queue. The Mail Queue Manager plug-in enables users to manage the system's queued email messages. Users are able to resend email message or delete the message from the system.


Download the Mail Queue Manager

A copy of the Mail Queue Manager plug-in can be downloaded (and installed) free-of-charge from the Resources area of this website. Once downloaded, you are likely to need to ask your IT team to install the plug-in for you. Please note that you will need to register for an account before you can access People Inc. resources. Click here.

More Information

For more information about the People Inc mail queue manager, join one of our webinars (see below), click on the 'Learn More' button at the bottom of this page, or call the People Inc. team on 01908 265111.


If you would like to learn more about the People Inc. mail queue manager, please join one of our free webinars:

  • Wednesday 7th February 2018 at 11am
  • Wednesday 7th February 2018 at 2pm

Click on the button below to book a place on a Webinar, or call People Inc. on 01908 265111.

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More about the Mail Queue Manager


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Click here to join a webinar.





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