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When the telephone rings, and it is picked up by a member of staff, how do they know if a particular employee is in the office and if they are available to take the call? How do they get the employee’s telephone number or other contact details (e-mail, mobile, etc.)? If the individual is not available, how do they find a list of other people in the Customer Services team, or in Sales who can take the call?
The People Inc. Employee Directory add-on makes comprehensive contact details readily available to all staff via a web browser. Contact details are displayed in a list, and clicking on a row will display more information about that employee. As well as providing access to current contact details, the addon also provides an indication of staff availability based on individual work pattern and absence records held within the People Inc. system. Employees can update availability information as required.
While the standard configuration of this add-on lists employees, their photo, and brief contact details, the add-on can be set up to display any other information that is required. When contact details for an employee are changed in People Inc. the list is updated automatically.
The example screen-shot (above) shows a basic configuration of the Active Telephone List that uses the default colour-scheme and layout from our ESS.
There is some nice functionality included with the add-on:
Please contact P&A Software Solutions on 01908 265111 for more information.