Communication Officer

Overview

We are looking to add a new member of staff to our team to provide communication on a number of different levels and with a number of different groups of contacts: with customers, with potential customers and with our partner/reseller network. This communication will be provided via a range of channels including newsletters, website content, social media and telephone calls. The principal focus of the role is to ensure we maintain meaningful regular contact with each of these groups.

Job Details

Providing regular contact between our staff and the three target groups, the new member of staff will manage a structured program of regular communication activities. Content will include company news, product updates, general HR articles, offers and promotions. With guidance from other members of the team, this content will be created by the new member of staff.

In addition to the regular news sent to clients, the new member of staff will coordinate and manage annual client reviews. These reviews are done by telephone, and while some clients will need to be managed by other members of the team, a significant number will be done by the communications officer. Our software is provided on an annual contract and these calls are part of the review/renewal process.

We are looking for candidates who are proactive and enthusiastic, who understand good customer care, and who have an insight into human resources management (and how systems are used to help manage staff). Initially the role is part time (based on working 2 days a week) but there is some degree of flexibility. The positions would suit candidates who have good written communication skills and are able to undertake research and produce content on HR-related topics.

Key skills required

• Good communication (verbal & written) skills are essential
• The ability to listen and understand customers’ comments (and highlight these where appropriate.
• Ability to focus and complete a task to an appropriate standard/quality
• Patience and a professional manner
• The ability to work on his/her own initiative
• A basic understanding of HR and the role of the personnel function
• Knowledge and experience working with web sites and SEO would be a benefit

Job location

The vacancy is located at our offices in Stony Stratford, Milton Keynes.

Remuneration

Between £12 and £15 per hour depending on skills and experience. Part-time: based on 16 hours per week.

To apply

Please contact Matt Steel Jessop on 01908 265111